Privacy Policy

ITLink Business Solution(S) Pte. Ltd.
Last Updated: April 26, 2025

1. Introduction

Welcome to the ITLink Pte. Ltd. ("ITLink", "we", "us", "our") website (itlink.com.sg). We are committed to protecting the privacy and security of the personal data of our website visitors and clients in accordance with the Singapore Personal Data Protection Act 2012 ("PDPA").
This Privacy Policy outlines how we collect, use, disclose, process, and protect personal data obtained through your use of our website and services. By using our website, you acknowledge that you have read and understood this Privacy Policy.  

2. Data Protection Officer (DPO)

We have appointed a Data Protection Officer (DPO) responsible for ensuring ITLink's compliance with the PDPA. If you have any questions about this Privacy Policy or our data protection practices, please contact our DPO at:

  • Email: info@itlink.com.sg
  • Address: 25 Tai Seng Avenue, NEON Building #03-02, Singapore 534104

3. Personal Data We Collect

We may collect the following types of personal data when you interact with our website:

Information You Provide Voluntarily:

  • Contact Forms / Consultation Requests: Name, Work Email Address, Company Name, Phone Number (Optional), Service of Interest, and the content of your message.

  • Project Scoping Quiz: Your answers to quiz questions, Name, Work Email Address, Primary Reporting Goal.

  • Lead Magnet Downloads: First Name, Work Email Address.

  • Call-Back Requests: Name, Phone Number, Best Time to Call (Optional).

Information Collected Automatically:

  • Log Data: Like many websites, we collect information that your browser sends whenever you visit our site. This may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site you visit, the time and date of your visit, the time spent on those pages, and other statistics.  

  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. (See Section 8 for more details).  

4. Purposes for Collection, Use, and Disclosure of Personal Data (Purpose Limitation & Notification Obligation)

ITLink collects, uses, and may disclose your personal data for the following purposes:

  • Providing Services: To respond to your inquiries, provide requested information about our services (TM1/Power BI projects, subscriptions, Xero integration), schedule consultations or demos, and fulfill contractual obligations if you become a client.

  • Website Operation & Improvement: To operate, maintain, and improve our website's functionality, user experience, and security. To analyze website usage patterns (using aggregated/anonymized data where possible) to understand trends and enhance our content and offerings.

  • Communication: To communicate with you regarding your inquiries, requests, or services.

  • Marketing & Updates (with Consent): With your explicit consent (e.g., if you opt-in via a specific mechanism, which is not currently planned but could be added), to send you marketing communications, newsletters, or updates about ITLink's services, insights, or events that may be of interest to you. You can withdraw consent at any time (see Section 7).

  • Compliance & Legal Obligations: To comply with applicable laws, regulations, court orders, or other legal processes in Singapore.

  • Protection: To protect the rights, property, or safety of ITLink, our users, or others.

We will only collect, use, or disclose personal data for purposes that a reasonable person would consider appropriate under the circumstances and for which you have provided consent (explicit or deemed under PDPA rules), or where permitted or required by law. We will notify you of the purposes before collecting your data.

5. Consent Obligation

By providing your personal data to us through our website forms or interactions, you consent to our collection, use, and disclosure of your personal data in accordance with this Privacy Policy.

  • Withdrawal of Consent: You may withdraw your consent for the collection, use, or disclosure of your personal data at any time by contacting our DPO. Please note that withdrawing consent may affect our ability to provide you with certain services or information. We will inform you of the likely consequences of withdrawal.  

6. Disclosure to Third Parties

We do not sell or rent your personal data to third parties. We may disclose your personal data to the following parties only for the purposes stated above:

  • Service Providers: Third-party vendors who provide services on our behalf, such as website hosting, data analysis (e.g., Google Analytics), email delivery, CRM systems, or IT support. These providers are contractually obligated to protect your data and use it only for the services they provide to us.

  • Legal Requirements: If required by law, regulation, or legal process, or requested by governmental authorities in Singapore.

  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, subject to confidentiality agreements.  

We will take reasonable steps to ensure that any third parties receiving your personal data are bound by legally enforceable obligations to provide a standard of protection comparable to that under the PDPA.

7. Access and Correction Obligation

You have the right to request access to and/or correct your personal data held by us.

  • Access Request: You may request information about your personal data in our possession or control, and how it has been used or disclosed within the past year.

  • Correction Request: You may request correction of any error or omission in your personal data.

Please submit your requests in writing to our DPO (contact details in Section 2). We will respond to your request as soon as reasonably possible (typically within 30 days). We may charge a reasonable fee for processing access requests, and we reserve the right to refuse requests under circumstances permitted by the PDPA.

8. Cookies and Tracking Technologies

Our website uses cookies (small text files placed on your device) and potentially other tracking technologies (like web beacons or pixels) to enhance user experience, analyze site traffic, and potentially assist in marketing efforts.

  • Types of Cookies: We may use session cookies (temporary) and persistent cookies (remain for a set period).

  • Purpose: Essential cookies for site function, performance cookies (e.g., Google Analytics) to understand usage, potentially functionality cookies to remember preferences.

  • Consent: By using our website, you consent to our use of cookies as described. Most browsers allow you to control cookies through their settings. You can typically modify your browser settings to decline cookies if you prefer, though this may impact website functionality.

9. Data Security (Protection Obligation)

We implement reasonable administrative, physical, and technical security measures to protect your personal data against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. This includes measures like secure configuration, access controls, and potentially encryption where appropriate. However, no internet transmission or electronic storage method is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

10. Data Retention (Retention Limitation Obligation)

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required or permitted by applicable laws (e.g., for business or legal purposes). Once personal data is no longer needed, we will take steps to securely destroy or anonymize it.

11. International Data Transfers (Transfer Limitation Obligation)

If we transfer your personal data outside of Singapore (e.g., using cloud service providers hosted overseas), we will ensure that the transfer complies with PDPA requirements, typically by ensuring the recipient country provides a comparable standard of protection or by implementing appropriate safeguards (such as binding corporate rules or contractual clauses).

12. Third-Party Websites

Our website may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

13. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child under 13 without parental consent, we will take steps to remove that information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.

15. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of Singapore.

16. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal data, please contact our Data Protection Officer (DPO) using the details provided in Section 2.